Quality Reliable Products®
Jay Beene, Customer Support
Call or text: 1-901-870-2608
Monday through Saturday 10 AM - 6 PM CST
You are a valued customer. Our intent is to provide you with functional, quality, reliable merchandise.
PLEASE INSPECT YOUR PURCHASE UPON RECEIPT. Products are inspected for defects during the shipping process. Doubled bubble packaging is used to ship airlocks.
We kindly ask to be notified of items damaged during shipping, missing parts, or wrong products shipped within 72 hours of delivery confirmation time. The Buyer MUST provide good clear pictures of all products received and all packaging to verify the claim within 72 hours of delivery confirmation time. We will not ship any replacements at our expense without pictures. Damaged merchandise reported after 72 hours of delivery confirmation time will not be considered shipping damage.
If you are not completely satisfied with your purchase, you may return it in ORIGINAL PACKAGING OR BOXES IN NEW CONDITION at your expense within 30 days of receiving your item. If items "appear used" or have been damaged from misuse such as heat processing or canning, we will not issue a refund. We will issue a full refund of the purchase price (excluding shipping cost even on Free Shipping items). Shipping cost will only be refunded when QRP has shipped the wrong item.
A 20% restocking fee will be deducted from the refund to compensate QRP for packaging and labor expenses incurred in handling your order and return.
PLEASE KEEP THE SHIPPING RECEIPT WITH THE TRACKING NUMBER TO VERIFY SHIPMENT OF THE RETURN UNTIL YOU'VE RECEIVED A CREDIT FROM QRP FOR THE RETURN.
ALL parts must be returned to qualify for a refund, unless otherwise noted by Seller. We do not issue a refund or honor an exchange until we have received the return.
Returns by the carrier due to an undeliverable address will not be re-shipped until we've heard from the Customer. QRP will attempt to contact the Customer for a deliverable address and to make arrangements for payment to reship. If the Customer prefers a refund, the shipping cost will not be refunded due to non-delivery.
If a shipment is lost due to carrier negligence, normal protocol of carriers is to wait 30 days from the shipment date to see if the package is finally delivered or returned for whatever reason.
Thanks for your understanding.